AHA (Appel Hospitality Associates)

NOBODY IS DOING WHAT WE ARE DOING! 

Welcome to AHA, a dynamic and truly multi-faceted resource in the hospitality industry. Our "Hospitality Business as Show Business" approach to the world of service and service concepts is aggressive, energy packed, and infused with originality for your 3, 4, or 5 star culture.  We bring joy back to the learning and  back to the work itself. 

Since there is nothing generic about your hotel, restaurant, retail organization, residential hospitality, or service concept, we promise that there will be nothing generic about our customized services. Let us thrill you so you can thrill your guests, your residents, your investors and your employees.

In 2009 we opened THREE (3) hotels at #1 on Trip Advisor for each of their respective cities. Those properties each remain in the top spot 6  months later!  There isn't really a mystery to service success.  If you want your guests to love what you offer, your internal guests have to love offering it. They can't give what they don't have.  Information without motivation falls flat every time.  We are masters at inspiring while we train.  Let us prove that to you. 

We offer profoundly innovative:

      *STANDARDS DEVELOPMENT

1.           .User-friendly guest contact service standards manuals
2.           .Cultural touchstones, acronyms, culture guides
3.           .Cleaning guides
4.           .e-Trainings
5.           .Procedural and policy guides

     *MOTIVATIONAL TRAINING COURSES

          .Superior Service Classes

          .Empowering Service Recovery Classes

          .Train The Trainer Seminars

          .Team Building Workshops

          .Celebrating Diversity & Harassment Educational Programs

     *QUALITY ASSURANCE INNOVATION

          .Secret 'Mystery' Shopping

          .Extensive Role-Play

          .Rehearsal Work

          .Service Shadows & Service Audits

          .Compliance Work